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Top 10 Types of Complaints to 311

Number of service requests to NYC’s 311 from 2004 to 2016:  24,537,397
Top 10 Complaints,  of 305 Different Complaint Types
Top 10 Complaints By Type 2004-2016
Heating
2,246,847
Street Light Condition
1,400,470
Plumbing
1,175,723
General Construction
1,146,114
Noise – Residential
1,126,995
Street Condition
1,117,054
Water System
868,814
Paint – Plaster
844,579
Blocked Driveway
811,045
Sewer
721,881

What are the 305 types of service requests? (Not all of them are strictly “complaints”)

[1] “Adopt-A-Basket”
[2] “Advocate – Other”
[3] “Advocate – RPIE”
[4] “Advocate-Business Tax”
[5] “Advocate-Co-opCondo Abatement”
[6] “Advocate-Commercial Exemptions”
[7] “Advocate-Personal Exemptions”
[8] “Advocate-Prop Class Incorrect”
[9] “Advocate-Prop Refunds/Credits”
[10] “Advocate-Property Value”
[11] “Advocate-SCRIE/DRIE”
[12] “Advocate-UBT”
[13] “AGENCY”
[14] “Agency Issues”
[15] “Air Quality”
[16] “Alzheimer’s Care”
[17] “Animal Abuse”
[18] “Animal Facility – No Permit”
[19] “Animal in a Park”
[20] “Annual/ Cycle Inspection”
[21] “APPLIANCE”
[22] “Asbestos”
[23] “Asbestos/Garbage Nuisance”
[24] “ATF”
[25] “Baby Formula”
[26] “Beach/Pool/Sauna Complaint”
[27] “Benefit Card Replacement”
[28] “Bereavement Support Group”
[29] “BEST/Site Safety”
[30] “Bike Rack Condition”
[31] “Bike/Roller/Skate Chronic”
[32] “Blocked Driveway”
[33] “Boilers”
[34] “Bottled Water”
[35] “Bridge Condition”
[36] “Broken Muni Meter”
[37] “Broken Parking Meter”
[38] “Building Condition”
[39] “Building/Use”
[40] “Bus Stop Shelter Placement”
[41] “Cable Complaint”
[42] “Calorie Labeling”
[43] “Case Management Agency Complaint”
[44] “City Vehicle Placard Complaint”
[45] “Collection Truck Noise”
[46] “Comment”
[47] “Complaint”
[48] “Compliment”
[49] “Construction”
[50] “CONSTRUCTION”
[51] “Consumer Complaint”
[52] “Cranes and Derricks”
[53] “Curb Condition”
[54] “Damaged Tree”
[55] “Day Care”
[56] “DCA / DOH New License Application Request”
[57] “DCA Literature Request”
[58] “Dead Tree”
[59] “Dead/Dying Tree”
[60] “DEP Literature Request”
[61] “Derelict Bicycle”
[62] “Derelict Vehicle”
[63] “Derelict Vehicles”
[64] “DFTA Literature Request”
[65] “DHS Advantage – Tenant”
[66] “DHS Advantage – Third Party”
[67] “DHS Advantage -Landlord/Broker”
[68] “DHS Income Savings Requirement”
[69] “Dirty Conditions”
[70] “Discipline and Suspension”
[71] “Disorderly Youth”
[72] “DOE Complaint or Compliment”
[73] “DOF Literature Request”
[74] “DOF Parking – Address Update”
[75] “DOF Parking – DMV Clearance”
[76] “DOF Parking – Payment Issue”
[77] “DOF Parking – Request Copy”
[78] “DOF Parking – Request Status”
[79] “DOF Parking – Tax Exemption”
[80] “DOF Property – City Rebate”
[81] “DOF Property – Owner Issue”
[82] “DOF Property – Payment Issue”
[83] “DOF Property – Property Value”
[84] “DOF Property – Reduction Issue”
[85] “DOF Property – Request Copy”
[86] “DOF Property – RPIE Issue”
[87] “DOF Property – State Rebate”
[88] “DOF Property – Update Account”
[89] “Dog License Survey”
[90] “DOOR/WINDOW”
[91] “DOR Literature Request”
[92] “DOT Literature Request”
[93] “DPR Internal”
[94] “DPR Literature Request”
[95] “DRIE”
[96] “Drinking”
[97] “Drinking Water”
[98] “Drug Activity”
[99] “EAP Inspection – F59”
[100] “Elder Abuse”
[101] “ELECTRIC”
[102] “Electrical”
[103] “Electronics Waste”
[104] “Elevator”
[105] “ELEVATOR”
[106] “Emergency Response Team (ERT)”
[107] “Eviction”
[108] “Ferry Complaint”
[109] “Ferry Inquiry”
[110] “Ferry Permit”
[111] “Fire Alarm – Addition”
[112] “Fire Alarm – Modification”
[113] “Fire Alarm – New System”
[114] “Fire Alarm – Reinspection”
[115] “Fire Alarm – Replacement”
[116] “Fire Safety Director – F58”
[117] “FLOORING/STAIRS”
[118] “Foam Ban Enforcement”
[119] “Food Establishment”
[120] “Food Poisoning”
[121] “For Hire Vehicle Complaint”
[122] “For Hire Vehicle Report”
[123] “Forensic Engineering”
[124] “Forms”
[125] “Found Property”
[126] “Gas Station Discharge Lines”
[127] “GENERAL”
[128] “GENERAL CONSTRUCTION”
[129] “General Construction/Plumbing”
[130] “Graffiti”
[131] “Harboring Bees/Wasps”
[132] “Hazardous Materials”
[133] “Hazmat Storage/Use”
[134] “Health”
[135] “Health and Safety”
[136] “Healthcare Facilities”
[137] “HEAP Assistance”
[138] “HEAT/HOT WATER”
[139] “HEATING”
[140] “Highway Condition”
[141] “Highway Sign – Damaged”
[142] “Highway Sign – Dangling”
[143] “Highway Sign – Missing”
[144] “Home Care Provider Complaint”
[145] “Home Delivered Meal – Missed Delivery”
[146] “Home Delivered Meal Complaint”
[147] “Home Repair”
[148] “Homeless Encampment”
[149] “Homeless Person Assistance”
[150] “Housing – Low Income Senior”
[151] “Housing Options”
[152] “HPD Literature Request”
[153] “Illegal Animal – Sold/Kept”
[154] “Illegal Animal Kept as Pet”
[155] “Illegal Animal Sold”
[156] “Illegal Fireworks”
[157] “Illegal Parking”
[158] “Illegal Tree Damage”
[159] “Indoor Air Quality”
[160] “Indoor Sewage”
[161] “Indoor Unsanitary Condition”
[162] “Industrial Waste”
[163] “Interior Demo”
[164] “Investigations and Discipline (IAD)”
[165] “Invitation”
[166] “Killing/Trapping Pigeon”
[167] “Laboratory”
[168] “Lead”
[169] “LEAD”
[170] “Legal Services Provider Complaint”
[171] “Lifeguard”
[172] “LinkNYC”
[173] “Literature Request”
[174] “Litter Basket / Request”
[175] “Lost Property”
[176] “Maintenance or Facility”
[177] “Meals Home Delivery Required”
[178] “Micro Switch”
[179] “Misc. Comments”
[180] “Miscellaneous Categories”
[181] “Missed Collection (All Materials)”
[182] “Mold”
[183] “MOLD”
[184] “Mosquitoes”
[185] “Municipal Parking Facility”
[186] “New Tree Request”
[187] “No Child Left Behind”
[188] “Noise”
[189] “Noise – Commercial”
[190] “Noise – Helicopter”
[191] “Noise – House of Worship”
[192] “Noise – Park”
[193] “Noise – Residential”
[194] “Noise – Street/Sidewalk”
[195] “Noise – Vehicle”
[196] “Noise Survey”
[197] “Non-Emergency Police Matter”
[198] “Non-Residential Heat”
[199] “NONCONST”
[200] “NORC Complaint”
[201] “OEM Disabled Vehicle”
[202] “OEM Literature Request”
[203] “Open Flame Permit”
[204] “Opinion for the Mayor”
[205] “Other Enforcement”
[206] “OUTSIDE BUILDING”
[207] “Overflowing Litter Baskets”
[208] “Overflowing Recycling Baskets”
[209] “Overgrown Tree/Branches”
[210] “PAINT – PLASTER”
[211] “PAINT/PLASTER”
[212] “Panhandling”
[213] “Parent Leadership”
[214] “Parking Card”
[215] “Plant”
[216] “Plumbing”
[217] “PLUMBING”
[218] “Poison Ivy”
[219] “Portable Toilet”
[220] “Posting Advertisement”
[221] “Public Assembly”
[222] “Public Assembly – Temporary”
[223] “Public Payphone Complaint”
[224] “Public Toilet”
[225] “Radioactive Material”
[226] “Rangehood”
[227] “Recycling Enforcement”
[228] “Registration and Transfers”
[229] “Request for Information”
[230] “Request Xmas Tree Collection”
[231] “Research Questions”
[232] “Rodent”
[233] “Root/Sewer/Sidewalk Condition”
[234] “Safety”
[235] “SAFETY”
[236] “Sanitation Condition”
[237] “Scaffold Safety”
[238] “School Maintenance”
[239] “SCRIE”
[240] “Senior Center Complaint”
[241] “Sewer”
[242] “SG-99”
[243] “Sidewalk Condition”
[244] “Smoking”
[245] “Snow”
[246] “SNW”
[247] “Special Enforcement”
[248] “Special Natural Area District (SNAD)”
[249] “Special Projects Inspection Team (SPIT)”
[250] “Sprinkler – Mechanical”
[251] “Squeegee”
[252] “SRDE”
[253] “Stalled Sites”
[254] “Standing Water”
[255] “Standpipe – Mechanical”
[256] “STAR Exemption”
[257] “Street Condition”
[258] “Street Light Condition”
[259] “Street Sign – Damaged”
[260] “Street Sign – Dangling”
[261] “Street Sign – Missing”
[262] “STRUCTURAL”
[263] “Summer Camp”
[264] “Sweeping/Inadequate”
[265] “Sweeping/Missed”
[266] “Sweeping/Missed-Inadequate”
[267] “Tanning”
[268] “Tap Water”
[269] “Tattooing”
[270] “Taxi Complaint”
[271] “Taxi Compliment”
[272] “Taxi Report”
[273] “Taxpayer Advocate Inquiry”
[274] “Teaching/Learning/Instruction”
[275] “TLC Medallion Request”
[276] “Traffic”
[277] “Traffic Signal Condition”
[278] “Traffic/Illegal Parking”
[279] “Trans Fat”
[280] “Transportation Provider Complaint”
[281] “Trapping Pigeon”
[282] “Tree Work Permit Request”
[283] “Tunnel Condition”
[284] “Unleashed Dog”
[285] “Unlicensed Dog”
[286] “Unsanitary Animal Facility”
[287] “Unsanitary Animal Pvt Property”
[288] “UNSANITARY CONDITION”
[289] “Unsanitary Pigeon Condition”
[290] “Urinating in Public”
[291] “Utility Program”
[292] “VACANT APARTMENT”
[293] “Vacant Lot”
[294] “Vending”
[295] “Violation of Park Rules”
[296] “Volunteer Placement Request”
[297] “Water Conservation”
[298] “WATER LEAK”
[299] “Water Maintenance”
[300] “Water Quality”
[301] “Water System”
[302] “Wear & Tear”
[303] “Weatherization”
[304] “Window Guard”
[305] “X-Ray Machine/Equipment”


311 data from NYC Open Data, downloaded at various times.  As of Feb 19, 2017, 24.5 million rows,  52 variables till 2009,  53 variables from 2010. Parsed using R v3.3.1 in RStudio v1.0.136 

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