HPD over time
Number of service requests to NYC’s 311 from 2004 to 2016: 24.54 million
Service requests directed to HPD, the department of Housing Preservation and Development. This department not only covers all public housing, but as I discovered a couple of years ago, private apartment buildings too. If your neighbor upstairs is causing a flood every couple of days and your landlord isn’t responsive – yep, call HPD. I was quite impressed with the speed with which they responded and also the number of times they called back to verify the problem had been fixed.There’s a very steep jump from 2004 to 2005. I don’t know when a centralized 311 started operating – maybe in 2004? Or they digitized the information starting some time that year? Just speculating.
|
Year
|
SRs
|
|
2004
|
399,284
|
|
2005
|
715,337
|
|
2006
|
654,170
|
|
2007
|
689,717
|
|
2008
|
678,032
|
|
2009
|
671,543
|
|
2010
|
671,071
|
|
2011
|
658,573
|
|
2012
|
562,761
|
|
2013
|
577,281
|
|
2014
|
611,590
|
|
2015
|
629,352
|
|
2016
|
591,648
|
311 data from NYC Open Datat downloaded at various times. As of Feb 19, 2017, 24.5 million rows, 52 variables till 2009, 53 variables from 2010. Parsed using R v3.3.1 in RStudio v1.0.136
