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HPD over time

Number of service requests to NYC’s 311 from 2004 to 2016: 24.54 million

Service requests directed to HPD, the department of Housing Preservation and Development. This department not only covers all public housing, but as I discovered a couple of years ago, private apartment buildings too. If your neighbor upstairs is causing a flood every couple of days and your landlord isn’t responsive – yep, call HPD. I was quite impressed with the speed with which they responded and also the number of times they called back to verify the problem had been fixed.There’s a very steep jump from 2004 to 2005. I don’t know when a centralized 311 started operating  – maybe in 2004? Or they digitized the information starting some time that year? Just speculating.

HPD SRs over time
Year
SRs
2004
399,284
2005
715,337
2006
654,170
2007
689,717
2008
678,032
2009
671,543
2010
671,071
2011
658,573
2012
562,761
2013
577,281
2014
611,590
2015
629,352
2016
591,648

311 data from NYC Open Datat downloaded at various times. As of Feb 19, 2017, 24.5 million rows, 52 variables till 2009, 53 variables from 2010. Parsed using R v3.3.1 in RStudio v1.0.136

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