The graph below plots the total number of complaints to 311. As noted here, complaints to 311 can be highly seasonal, and the data is expected to vary from quarter to quarter. The larger-than-usual drop from Q2 to Q3 of 2019,...
Read MoreWhat’s behind the drop in Q3, 2019 complaints to 311? The graph below plots the total number of complaints to 311. As noted here, complaints to 311 are highly seasonal, and the data can be expected to vary from quarter to...
Read MoreIf you’re a New Yorker, chances are high you got past the stage of cussing, under your breath or not, about some aspect of city life and picked up the phone to officially record with city hall your own “I’m mad...
Read MoreI first started looking at the 311 complaints a little more in depth when I decided one night (to the accompaniment of noise of course) to see how many complaints were closed out with “conditions not observed.” Which...
Read MoreNumber of service requests to NYC’s 311 from 2004 to 2016: 24.54 million So I ran into an interesting problem today. I was trying to compute the average life of an NYC 311 service request – the time that a request is...
Read MoreNumber of service requests to NYC’s 311 from 2004 to 2016: 24.54 million There are about 65 community boards across the five boroughs, so here are the top 10 generating the most service requests to NYC’s Dept. of...
Read MoreNumber of service requests to NYC’s 311 from 2004 to 2016: 24.54 million There are 193 ZIP codes in the data, so here are the top 10 ZIP codes which originate the most service requests to HPD: Incident.Zip SRs 11226...
Read MoreNumber of service requests to NYC’s 311 from 2004 to 2016: 24.54 million Looks like @NYC311 didn’t collect borough information for a significant number of service requests. Then again, it’s easy enough to...
Read MoreNumber of service requests to NYC’s 311 from 2004 to 2016: 24.54 million What is the difference between “Paint – Plaster” and “Paint/Plaster”? Looking at the actual details of a few of each...
Read MoreNumber of service requests to NYC’s 311 from 2004 to 2016: 24.54 million Service requests directed to HPD, the department of Housing Preservation and Development. This department not only covers all public housing, but as...
Read MoreNumber of service requests to NYC’s 311 from 2004 to 2016: 24,537,397 Top 10 agencies (of 65) with the most requests: HPD 8110359 NYPD 4017361 DOT 3676805 DEP 2435830 DSNY 1771932 DOB 1362758 DPR 931293 DOHMH 629524...
Read MoreThese are just noise related complaints to the Department of Environmental Protection. The first and biggest source of noise actually belongs to the Department of Buildings – they issue the permits for after hours work...
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