Quarterly complaints to NYC’s 311

The sharp drop from the second to the third quarter of 2019 is notable. A forensic look should establish if New Yorkers collectively decided to not complain as much as they were wont to (if you believe that, there’s a bridge… ), if the reduction was across the board, or if the drop in complaints was attributable to one or two specific agencies. 311 stopped taking complaints about loud gas-powered pressure washers some time ago. Not taking complaints is one way to reduce complaints. But stay tuned… a deeper dig is on its way.

Quarterly Complaints to NYC 311, Q2 2004 to Q3 2019

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