Number of service requests to NYC’s 311 from 2004 to 2017: 26.99 million
Top 10 notations used to close out noise complaints directed to NYPD in 2016
Resolution.Description Number Percentage
The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time. 161764 45.3
The Police Department responded to the complaint and took action to fix the condition. 106059 29.7
The Police Department responded to the complaint and determined that police action was not necessary. 37651 10.5
The Police Department responded and upon arrival those responsible for the condition were gone. 16655 4.7
The Police Department responded to the complaint but officers were unable to gain entry into the premises. 11584 3.2
The Police Department reviewed your complaint and provided additional information below. 11437 3.2
Your request can not be processed at this time because of insufficient contact information. Please create a new Service Request on NYC.gov and provide more detailed contact information. 5799 1.6
The Police Department responded to the complaint and a report was prepared. 1816 0.5
This complaint does not fall under the Police Department’s jurisdiction. 1632 0.5
The Police Department issued a summons in response to the complaint. 1517 0.4
*These are the top 10 of more than 10 categories; percentages will not add up to 100%
Top 10 notations used to close out noise complaints directed to NYPD in 2015
Resolution.Description Number Percentage
The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time. 141558 43.1
The Police Department responded to the complaint and took action to fix the condition. 101518 30.9
The Police Department responded to the complaint and determined that police action was not necessary. 36174 11.0
The Police Department responded and upon arrival those responsible for the condition were gone. 15918 4.8
The Police Department responded to the complaint but officers were unable to gain entry into the premises. 13054 4.0
The Police Department reviewed your complaint and provided additional information below. 8236 2.5
Your request can not be processed at this time because of insufficient contact information. Please create a new Service Request on NYC.gov and provide more detailed contact information. 4197 1.3
The Police Department responded to the complaint and a report was prepared. 2294 0.7
Your complaint has been forwarded to the New York Police Department for a non-emergency response. 311 will have additional information in 8 hours. Please note your service request number for future reference. 2170 0.7
This complaint does not fall under the Police Department’s jurisdiction. 1682 0.5
*These are the top 10 of more than 10 categories; percentages will not add up to 100%
Top 10 notations used to close out noise complaints directed to NYPD in 2014
Resolution.Description Number Percentage
The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time. 114220 40.0
The Police Department responded to the complaint and took action to fix the condition. 100540 35.2
The Police Department responded to the complaint and determined that police action was not necessary. 31887 11.2
The Police Department responded to the complaint but officers were unable to gain entry into the premises. 12516 4.4
The Police Department responded and upon arrival those responsible for the condition were gone. 12203 4.3
The Police Department reviewed your complaint and provided additional information below. 5444 1.9
Your request can not be processed at this time because of insufficient contact information. Please create a new Service Request on NYC.gov and provide more detailed contact information. 2804 1.0
The Police Department responded to the complaint and a report was prepared. 2623 0.9
The Police Department issued a summons in response to the complaint. 1675 0.6
This complaint does not fall under the Police Department’s jurisdiction. 1203 0.4
*These are the top 10 of more than 10 categories; percentages will not add up to 100%
Top 10 notations used to close out noise complaints directed to NYPD in 2013
Resolution.Description Number Percentage
The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time. 85563 39.0
The Police Department responded to the complaint and took action to fix the condition. 72853 33.2
The Police Department responded to the complaint and determined that police action was not necessary. 29778 13.6
The Police Department responded to the complaint but officers were unable to gain entry into the premises. 9500 4.3
The Police Department responded and upon arrival those responsible for the condition were gone. 9414 4.3
The Police Department reviewed your complaint and provided additional information below. 4768 2.2
Your request can not be processed at this time because of insufficient contact information. Please create a new Service Request on NYC.gov and provide more detailed contact information. 3293 1.5
The Police Department responded to the complaint and a report was prepared. 1433 0.7
The Police Department issued a summons in response to the complaint. 1142 0.5
This complaint does not fall under the Police Department’s jurisdiction. 1032 0.5
*These are the top 10 of more than 10 categories; percentages will not add up to 100%

311 data from NYC Open Data downloaded at various times. As of Feb 5, 2018, 27 million rows, 52 variables till 2009, 53 variables from 2010. Parsed using R v3.4.3 in RStudio v1..1.423